Autumn

Gale

Director of Operations

Contact Autumn
A woman with long curly hair smiling and sitting on a brown chair in front of a beige patterned wallpaper.

Autumn completed her post-secondary education at Memorial University of Newfoundland in Tourism Studies and Business Administration. She began her tourism career in 2007 during her degree, working with Steele Hotels in Corner Brook and later in St. John’s, holding various positions with the company for over six years.

In 2013, Autumn accepted a position as Operations Manager for First Group PLC. Assigned to the company’s Northern Canadian operations, Autumn specialized in contract optimization and client relations while managing the day-to-day operations of the company’s largest contract in North America. In 2015, Autumn was promoted to Senior Regional Manager with oversight of all northern industrial contracts. Over the next four years, Autumn held an integral role in the region’s project tenders, labour relations, human resources, and client negotiations and was the lead project manager for multiple location expansions and closures. In 2017, Autumn was awarded National Manager of the Year for First Group PLC.

In 2019, Autumn returned to Newfoundland and accepted a position as Director of Operations for Majors Contracting Ltd responsible for preparing and completing all business start-up coordination during final phase construction for the Hew & Draw Hotel and Boomstick Brewing Company.

Autumn manages all business activities for the Hew & Draw Hotel, Boomstick Brewing Company, and Neddies Nook, human resources, public relations and finance as well as special projects for Majors Contracting Ltd. She also holds elected positions on several tourism related boards in Newfoundland including Deer Lake Regional Airport Authority and is the Treasurer for Hospitality Newfoundland & Labrador.

Q & A

  • I love when guests notice the small details. We put so much thought into those subtle touches that elevate comfort, style, and our commitment to supporting local. So, when someone takes the time to mention them, it really makes my day.

    I also love when guests call out our team members by name. Our staff truly are the best, and being able to share those compliments with them means a lot- it’s such a great way to recognize the incredible work they do every day.

  • Probably “yes”. Ha!

    We really try to support everyone’s ideas and goals, and sometimes that means throwing a lot at the wall to see what sticks.

    The result is a ton of fun, a team that feels genuinely supported, and (hopefully) exciting new things for our community and guests to try, see, and experience.

    It also means I spend a lot of time shaking my head at our bank statement and we’ve basically got a storage facility’s worth of costumes, props, and event materials… but eh, who’s counting.

  • Anyone who’s stayed with us knows I like to sneak in early and help serve breakfast. In fact, we’ve had returning guests who genuinely think I’m part of the breakfast team.

    I do have an office… but if I sit in it, I miss out on the best part of this job — the people. So most days, you’ll find me posted up in the restaurant, pouring coffee, lending a hand, and getting to meet the guests who stay and dine with us.

    I love this industry because of the connections, and those simple morning chats over a fresh cup of coffee really fill my cup.